Privacy Policy

Commitment to Consumer Privacy and Data Transparency

BT Plumbing CO, accessible at https://btplumbingco.us, respects and upholds the privacy rights of all website visitors, homeowners, commercial property managers, and telephone callers located in Simi Valley, California, and surrounding areas. This comprehensive Privacy Policy explains in detail the types of information we collect when you visit our website, utilize our telephone dispatch services, or interact with our independent contractor routing network.

By accessing our website, browsing our service information, or placing a telephone call to our published dispatch number at (805) 936-3198, you acknowledge and agree to the data collection and information usage practices described in this document. If you do not agree with any aspect of this policy, we advise you to discontinue use of our site and telephone services immediately.

1. Information We Collect

We collect information from users through multiple channels to ensure effective call routing and seamless telephone dispatch:

A. Telephone Interaction Information

Because BT Plumbing CO does not utilize online contact forms, the primary method of direct consumer interaction is via telephone communication. When you call (805) 936-3198, our telephone routing software may automatically capture your caller ID information, originating telephone number, call duration, timestamp, and geographic area code. In addition, when you speak with a live intake specialist, you may voluntarily provide your name, physical service address, neighborhood (such as Wood Ranch, Santa Susana, Big Sky, or Bridle Path), description of your plumbing emergency, and preferred service scheduling windows.

B. Automated Technical and Analytics Information

When you browse our website, our web servers and analytics tools automatically log standard non-personally identifiable technical data. This information includes your Internet Protocol (IP) address, browser type and version, operating system, originating web source, pages viewed on our site, date and time of visit, and time spent on specific service pages. This telemetry helps us optimize site performance, mobile responsiveness, and user experience.

C. Cookie and Tracking Technologies

Our website uses standard HTTP cookies, web beacons, and localized scripts to enhance navigation and measure conversion events (such as clicks on telephone call buttons). Cookies are small text files placed on your computer or mobile device. You can configure your browser to reject all cookies or notify you when a cookie is placed. Note that disabling cookies will not affect your ability to browse our informational content or call our phone number.

2. How We Use Collected Information

BT Plumbing CO uses collected consumer information strictly for legitimate commercial purposes directly associated with providing high-quality connection services:

• Facilitating Contractor Connection: Transmitting your location, plumbing issue description, and contact number to an on-call, licensed independent plumbing contractor stationed in your Simi Valley neighborhood.
• Quality Assurance & Training: Telephone calls placed to our dispatch number may be monitored or recorded for quality control, intake training, and customer dispute resolution purposes.
• Technical Site Optimization: Evaluating website navigation trends, reducing page load times, improving mobile usability, and troubleshooting server performance.
• Fraud Prevention & Legal Compliance: Protecting against fraudulent calls, safeguarding network security, and complying with applicable federal, state, and local laws.

3. Information Sharing and Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third-party data brokers, marketers, or unrelated commercial organizations. We share your information solely under the following specific operational circumstances:

• Independent Licensed Plumbing Contractors: To fulfill your service request, we transmit your contact details and service requirements directly to the independent licensed plumbing contractor dispatched to your property in Simi Valley.
• Telecommunications & Infrastructure Providers: We utilize secure telecommunications carriers, cloud routing platforms, and web hosting providers who operate under strict confidentiality agreements.
• Legal & Regulatory Compliance: We may disclose information if required by subpoena, court order, or lawful government request, or to protect the physical safety, property, and legal rights of BT Plumbing CO, our contractors, or the public.

4. Data Security and Safeguards

We maintain industry-standard physical, electronic, and procedural safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration. All web traffic to https://btplumbingco.us is secured using modern Transport Layer Security (TLS/HTTPS) encryption. Our telecommunication and data storage partners utilize enterprise-grade firewalls, access controls, and encrypted data storage protocols.

However, please note that no transmission of data over the internet or cellular telephone networks can be guaranteed 100 percent secure. While we strive to protect your personal information, you transmit data to us at your own risk.

4.1 Data Retention Schedules and Archival Standards

BT Plumbing CO retains caller information, technical server logs, and telecommunication records only for the duration necessary to accomplish the commercial purposes articulated in this Privacy Policy, unless a longer retention period is mandated or permitted by California statutory law.

Specifically, call connection telemetry and caller ID logs are routinely retained for a period of up to 24 months to support quality assurance evaluations, resolve historical contractor dispatch inquiries, and verify service network integrity. Web server access logs and non-identifiable browser analytical data are retained for 12 months before being aggregated or permanently purged. When personal records are no longer required, our systems utilize secure data scrubbing protocols to permanently overwrite and eliminate all electronic records.

4.2 Telephonic Call Recording and Two-Party Consent Disclosures

In compliance with California Penal Code Section 632, all telephone calls placed to or received from our published telephone number at (805) 936-3198 may be monitored or digitally recorded for quality assurance, staff training, operational verification, and service dispute documentation.

Callers are provided with an explicit audible notification at the beginning of each call indicating that the conversation may be recorded. By continuing the conversation after hearing this announcement, you grant your express and informed consent to the recording, transcription, and internal operational use of the telephone exchange. If you do not wish to have your telephone call recorded, you may notify the intake agent immediately or terminate the call.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act provides you with specific enforceable rights regarding your personal data:

• Right to Know: You have the right to request that we disclose what personal information we have collected, used, and shared about you over the preceding 12 months.
• Right to Delete: You have the right to request the permanent deletion of personal information we have collected from you, subject to specific legal exceptions (such as maintaining records for legal compliance or ongoing contractor warranty disputes).
• Right to Correct: You have the right to request correction of inaccurate personal information maintained in our service records.
• Right to Non-Discrimination: We will not deny you dispatch services, charge you different rates, or provide a different level of quality if you exercise any of your CCPA rights.
• Right to Opt-Out: BT Plumbing CO does not sell personal information for monetary consideration. If you wish to opt out of any third-party analytics sharing, you may contact our privacy department at (805) 936-3198.

6. Third-Party Web Links and External Services

Our website may occasionally contain informational hyperlinks to external third-party websites, such as California licensing verification portals (CSLB), municipal resources (City of Simi Valley, Calleguas Municipal Water District), or product manufacturer manuals (Rheem, Bradford White, Navien). We have no control over the privacy policies, content, or practices of third-party websites and assume no liability for their data management. We encourage you to review the privacy statements of any external site you visit.

7. Children's Online Privacy Protection Act (COPPA)

Our website and dispatch services are directed exclusively to adult homeowners, commercial property managers, and authorized leaseholders aged 18 and older. We do not knowingly collect, solicit, or store personal information from children under the age of 13. If we discover that a minor under 13 has provided personal details through our telephone line or website, we take immediate steps to delete such data from our records.

8. Updates and Modifications to This Privacy Policy

BT Plumbing CO reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our operational procedures, contractor network models, or state and federal legal requirements. Any modifications will be posted directly to this webpage with an updated revision date. Your continued use of our website or telephone dispatch services following the posting of modifications constitutes your acceptance of the updated terms.

9. How to Contact Us Regarding Privacy Inquiries

If you have questions, comments, or formal requests regarding this Privacy Policy or wish to exercise your CCPA consumer rights, please contact our administrative department via telephone: